• Human Resources, Finance and Administration Manager

    Job Locations BD-Dhaka
    Posted Date 12 months ago(3/5/2018 4:21 PM)
    # of Openings
    Human Resources
  • Overview

    ThinkWell is a health systems development organization that is in a major growth phase.  Our focus is on driving transformation in the global health space by navigating pathways that will lead to more effective use of public and private resources in the health sector and ultimately better health for all.

    The Human Resources Manager partners with the AUHC Senior Management Team and US based Human Resources, finance and contracts teams to develop and administer programs, procedures and guidelines to help align the workforce with the strategic goals of the Advancing Universal Health Care Project (AUCH) in Bangladesh.  S/he has full responsibility for building, enhancing and implementing initiatives in various areas of human resource, finance/accounting and contracts management. The Human Resources, Finance, and Administration Manager identifies HR, finance/accounting and contractual needs; designs and implements strategies and plans that meet business priorities; ensures that all operations/finance functions are in compliance with local legislation and ThinkWell policies; and delivers high quality programs that result in improved performance and retention.

    Job Location: This is a full-time position based in Dhaka, Bangladesh

    Reports to: Incubator Director


    Recruitment & Workforce Planning

    • Establish and administer an effective recruitment strategy focusing on enhancing the quality and diversity of staff.
    • Partner with project managers to attract and select the most qualified candidates to fill open positions.
    • Oversee a competitive and transparent recruitment process including opening of new positions, advertising jobs, screening candidates, conducting interviews, checking references, and ensuring integrity of the selection process.
    • Oversee offer preparation to ensure compliance with all legal and organizational policies and procedures.
    • Authorize and provide relocation assistance to new hires meeting policy criteria.
    • Lead organizational workforce planning including evaluating structure, job design, and employee workflow throughout the Project.
    • Work with Project Managers on succession planning to develop future leadership.


    Compensation & Benefits

    • Work with Headquarters HR on the design and implementation of an equity-based compensation program including: conducting ongoing assessments of the market, developing and maintaining salary scales, working with managers to complete their compensation related tasks within budget, supervising salary negotiations and monitoring pay practices for effectiveness and cost containment.
    • Oversee the development and implementation of a local employee benefits program including: researching and establishing local benefits such as allowances, holidays, leaves, medical insurance, pension, and disability insurance; monitoring the local benefits environment for trends, options and cost savings; monitoring leaves for compliance with company policy and applicable laws; managing relationships with outside vendors; leading benefits orientations; enrolling staff in benefits; creating and sending communications; and addressing employee inquiries about the local benefits program.


    New Hire Orientation

    • Develop and manage activities related to the successful on-boarding and orientation of new employees to the Project including ensuring the submission of completed paperwork, announcing new employees, accommodating work needs (desk, phone computer, payroll, ID), setting up meetings to introduce new employees to key staff members, and making certain that new employees attend orientation meetings and work with their supervisors to create personal on-boarding plans.


    Employment Policies/Law

    • Develop and update the ThinkWell Bangladesh Personnel Handbook and ensure distribution and access to all Project staff. Partner with Project managers to ensure fair and consistent application of policies as well as timely communication regarding policy and procedure amendments. 
    • Lead company compliance efforts and maintain minimal company exposure to lawsuits by monitoring new governmental laws and regulations and ensuring personnel policies conform to the Bangladesh labor code.


    Performance Management

    • Manage performance planning and review process to ensure accountability and results-orientation. Oversee the training of supervisors, administer the annual evaluation process, and address poor performance.


    Training and Staff Development

    • Work with Project Management to develop and execute a strategic training plan that meets the ongoing needs of the Project.
    • Manage the design, development and execution of targeted training solutions using available in-house resources and the most effective delivery methods.
    • Track and measure the impact of training activities.
    • Provide guidance to Project staff regarding career development and training.

    Employee Relations

    • Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
    • Administer employee relations program including participating in proactive employee communications; providing coaching, counselling and investigative support on sensitive employee relations issues; interpreting policies and procedures; overseeing and guiding managers on the implementation of performance improvement processes; and consulting legal counsel when necessary.
    • Conduct surveys and exit interviews to identify problems and solutions.

    HR Systems

    • Develop systems to maintain personnel, benefit and compensation information.
    • Maintain the integrity and confidentiality of information at all times.



    • Manage and Monitor Local Bank Accounts, Petty Cash, and reconcile all cash accounts on a monthly basis.
    • Perform payables process. Review all bills, receive proper approvals, process payments to vendors and post transactions to accounting system.
    • Prepare payroll schedules and reconciliation of Provident Fund and Severance Accruals, receive proper approvals and funding, and issue wage payments and pay slips to local employees.
    • Ensure timely submission of payroll tax reporting including, but not limited to, withholding tax, Provident Fund, and other reporting as required by NBR.
    • Support monitoring of country office budget, prepare cash forecast, and submit invoices for funding requests to ThinkWell HQ.
    • Prepare and submit VAT reporting on time and respond to queries.
    • Assist with preparation of any work papers for audit, internal or external.
    • Prepare Month End Reporting.
    • Securely store accounting documents as required by law, physically in office and electronically.
    • Assist in the development, implementation, and training of respective staff on new finance and accounting policy and procedure.
    • Perform Ad Hoc Reporting as requested.
    • Liaise with accounting and legal third-party partners as needed.
    • Work closely with Finance and Accounting Team to ensure completion of tasks.



    • Ensure compliance with ThinkWell and Donor regulations
    • Provide training to staff on procurement integrity and guidelines
    • Coordinate with the HQ contracts team on all MOUs, Letters of Agreement and/or contracts that need to be reviewed and signed
    • Manage all administrative responsibilities including management of IT equipment and software, space, supplies, utilities, staff contact lists. Act as a liaison with ThinkWell HQ operations to ensure all administrative needs are adequately addressed.



    • Bachelor’s Degree in human resources, business, finance or related field required.
    • Minimum of 8 years of progressive professional Operations experience that includes human resources, finance, and administration, with at least 4 years in a management role.
    • Experience in the administration of compensation, benefits, employee relations, recruiting, Human Resources systems, performance management and training programs.
    • Ability to understand and apply local and donor regulations/laws
    • Intermediate level of proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
    • Position requires up to 15% in-county travel.
    • Occasional travel to the US Headquarters may be required.
    • Demonstrated proficiency in written and verbal English and Bengali, including business terminology.
    • Advanced degree in human resources, financial management or related field preferred.
    • Experience working in an international development organization a plus.
    • Experience with Human Resource Information Systems helpful.
    • Knowledge of USAID policies and regulations a plus.


    Skills and Competencies

    • Solid interpersonal skills including the ability to develop strong working relationships with culturally diverse staff at all levels of the organization.
    • Strong employee relations skills including the ability to coach, counsel, and motivate staff as well as handle issues and escalate as appropriate.
    • Ability to work well under pressure in a fast-paced environment with shifting priorities and multiple deadlines.
    • Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
    • Excellent communicator with the ability to present information, make recommendations and influence positively across various levels of the organization while exercising professionalism and diplomacy to accomplish objectives.
    • Excellent leadership, project management, negotiation, problem solving, analytical, decision-making, planning, time management, organizational and written communication skills.
    • Ability to work independently as well as part of a team at remote locations.


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