• IT Specialist

    Job Locations US-DC
    Posted Date 2 months ago(3/5/2018 4:21 PM)
    # of Openings
    Information Technology
  • Overview

    Do you believe that everyone deserves access to affordable, quality healthcare?  Are you driven by creativity, bold ideas, and disruptive innovation? Are you inspired by exceptionally talented, diverse, impact-oriented colleagues? Do you thrive in a dynamic, high-growth, fast-paced environment? 

    ThinkWell is an emerging health systems development organization that is currently in a major growth phase. We are looking for talented and dynamic individuals to both plan and execute an assessment of our information systems, as well as to provide ongoing IT support to clients. The successful candidate will have hands-on experience and strong relationships skills to virtually support ThinkWell’s staff in various locations worldwide (US, Mozambique, and Geneva). 

    The incumbent should be prepared both to work independently, as well as engaging with staff on needs assessment and training and support. The incumbent will understand how to support remote field-based programs and staff. The candidate should be a ‘builder’-- enthusiastic to shape the growth of a cutting-edge enterprise.


    Information systems assessment and ongoing compliance

    • Oversee all technology operations and evaluate them according to established goals.
    • Revise and implement IT policies and systems to support the implementation of strategies set by upper management.
    • Analyze the business requirements of all departments to determine their technology needs.
    • Ensure systems protect user data through encryption, secure data storage, and other necessary means.
    • Align IT with business to streamline business processes, improve productivity and increase competitive advantage.
    • Liaise with vendors and manage subscriptions.

    Ongoing virtual technical troubleshooting, support, and training

    • Assist with the installation and configuration of new hardware and software and provide initial training to incoming staff on systems and applications.
    • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
    • Manage software and hardware upgrades.
    • Communicate effectively with technical and non-technical colleagues at all levels in the organization.
    • Assists in the customization and adaptation of existing programs to meet users’ requirements.
    • Assist with maintenance of website security and integration.
    • Serve as liaison with external technology vendors.
    • Perform other duties as assigned.


    • Desired certifications include Comptia A+, ITIL, or similar;
    • 4-7 years’ experience working in an IT administrative environment, 1-2 years’ experience providing remote support;
    • Experience working in a dispersed work environment.

    Skills and Competencies

    • Exceptional problem solving and analytical capabilities;
    • Strong written and oral communication skills;
    • Strong interpersonal skills and ability to build relationships in a challenging multicultural environment;
    • Ability to set priorities and to be effective in high-pressure situations;
    • Strong attention to detail and level of organization;
    • Ability to work independently and collaboratively;
    • Strong presentation skills;
    • Drive to challenge conventional wisdom; 
    • Open to and empowered by critical feedback.

    To Apply

    Please submit a cover letter and CV through our online job portal.


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