Operations Coordinator

2 weeks ago
# of Openings


ThinkWell is an emerging health systems development organization that is in a major growth phase. Determined to transcend the status quo, ThinkWell was founded in 2011 to provide bold, creative, and practical solutions to helping low- and middle-income countries achieve universal health coverage. While our core area of work is health financing, we take a “whole-of-systems” approach, specializing in five practice areas that intersect with health financing: governance, human resources for health, private sector, public financial management, and research and evaluation.

The Operations Coordinator position will provide in-house support to the operations team, as well as support programs teams with editing and branding compliance. The position requires creativity and diverse set of skills to manage a range of work including human resources, contracts, new business development, and communications. The position offers a great to join a highly dynamic team and learn on the job.


Human Resources

  • Support the recruitment process: create job posting entries on iCIMS and external websites; monitor candidate applications; collect candidate paperwork; schedule interviews; collect interviewer feedback; conduct reference and background checks; and serve as point of contact for candidates throughout the process.
  • Support candidate selection and offer: coordinate with HR Manager and hiring manager on final candidate selection; create offer letter in consultation with HR Manager; and coordinate with payroll and hiring manager throughout the onboarding process.
  • Manage new hire onboarding process: prepare candidate onboarding checklist in Asana; coordinate with DC admin to set up new hire in company systems; collect new employee forms and ensure timeliness and completeness; coordinate communication between hiring manager and new hire; and provide introductory emails to help new hire get acquainted.
  • Respond to inquiries regarding policies, procedures, and programs in collaboration with HR Manager.
  • Assist in Verification of Employment form completion, as needed.
  • Assist in processing personnel-related changes and submit necessary paperwork.
  • Support of Performance Review Planning process.

Contracts Management

  • Support subcontract checks and paperwork; registration renewals and updates; and boilerplate proposal document including certificates and assurance, letters of commitment, evidence of responsibility.
  • Support the program and operations teams with administering donor requirements for final document preparation prior to submission of final proposal to donor.
  • Provide support role in managing subcontractors during proposals and upon award.
  • Research donor regulations and requirements for proposal submission and project implementation.

Technical editing and reporting

  • Edit technical reports and proposals for content and grammar and ensure reports are formatted to ThinkWell or donor branding standards.  
  • Edit and format PowerPoint presentations to ThinkWell standards for both internal and external audiences.
  • Create custom Word templates for project and operation needs and train staff on use of templates and branding guidelines.


  • Maintain website including prompting update of project summaries, publication of reports, and posting announcements about company events/webinars.
  • Manage communications for new staff including; setup of bio, photos, business cards and web visibility profile.


  • Degree in international development studies, business management or similar
  • Minimum of 3 years of relevant experience, preferably with international development agencies.
  • Experience with administrative support and communications.
  • Expert level written and verbal communication skills.
  • Strong skills in editing and formatting of technical reports and presentations is essential.
  • Proficient in Outlook, Word, Excel, and Power Point, Adobe Suite, and Social media web platforms.
  • Fluent command of English; working proficiency in other languages is an asset.

Skills and Competencies

  • Demonstrated proactive approaches to problem-solving with strong decision-making capability.
  • Strong and compelling writing, editing, and oral communication skills.
  • Strong interpersonal skills and ability to build relationships with the team members.
  • Ability to deliver effectively in high-pressure situations, with multiple deadlines.
  • Enjoys a dynamic, high-growth, fast-paced environment.


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